Refund policy

Effective Date: 17/06/2026

At Kalyan showroom, we aim to provide quality clothing and footwear for men, women, and children. Please review the following policy before placing an order.

1. Return Eligibility

Products may be eligible for return if:

The product received is damaged or defective.
The wrong product, size, colour, or item was delivered.
The product received is materially different from the product ordered.
The item is unused, unworn, unwashed, and in its original condition.
Original tags, packaging, and accessories are intact.

2. Non-Returnable Products

Returns may not be accepted for products that:

Have been worn, washed, altered, or damaged after delivery.
Are returned without original tags or packaging.
Show signs of use, stains, damage, or improper handling.
Are returned after the applicable return period.
Are specifically marked as non-returnable on the product page.

3. Return Request

Customers should raise a return request within 7 days of receiving the order.

The request may be reviewed before approval. Customers may be required to provide photographs or other information showing the condition of the product.

4. Exchange

Where available, eligible products may be exchanged for another size or eligible variant, subject to stock availability.

If the requested replacement is unavailable, the applicable refund process may be offered.

5. Refunds

Once an eligible returned product is received and inspected, the refund will be processed after approval.

Refunds will generally be issued to the original payment method used for the order.

The time taken for the refund to appear in the customer's account may depend on the relevant payment provider or bank.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please raise the issue within 48 hours of delivery and provide appropriate photographs or other supporting information.

After verification, we may arrange a replacement, return, or applicable refund.

7. Return Shipping

Where the return is due to an incorrect, damaged, or defective product attributable to Kalyan showroom, applicable return shipping arrangements may be provided.

For other eligible returns, shipping or return-related charges may apply depending on the circumstances of the order.

8. Order Cancellation

Orders may be cancelled before dispatch, subject to the order's processing status.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Important Conditions

Customers are advised to inspect the product upon delivery and retain the original packaging and tags until they are satisfied with the product.

We reserve the right to reject a return request where the product does not meet the conditions stated in this policy, subject to applicable consumer rights and laws.